Who We Are

Sweet Honeycode provides a range of website services for WordPress, this includes the WordPress maintenance service. We are located in British Columbia, Canada.

For any privacy-related questions, you can reach us at [email protected]

Who We Share Your Data With

We do not sell our users’ private personal information.

We use third-party services (data processors) across our site. We list the specific third-parties in use (with links to their privacy policies) in the sections below.

We disclose potentially personally-identifying and personally-identifying information only to our employees and contractors that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our site to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

What Personal Data We Collect And Why We Collect It

WordPress Maintenance Clients

When you sign-up for our WordPress Maintenance service on our site, you will be prompted to provide First and Last name, Website URL and Email Address for administration purposes. 

For migrations we ask to cpanel and FTP information, this information is discarded after a successful migration.

Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.

Your Website URL, Username, First Name, Last Name and Email Address are accessible by employees on the site.

Email/Contact Forms

We use Rackspace Email to process all internal email and communication with our customers. Rackspace privacy center is available here: https://www.rackspace.com/information/legal/privacycenter.

Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in Rackpsace Email Hosting.

Embedded Content From Other Websites

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below.

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here: https://tools.google.com/dlpage/gaoptout/.

We’ve turned on the IP Anonymization feature in Google Analytics. You can learn more about this here: https://support.google.com/analytics/answer/2763052?hl=en

Marketing Campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.

We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.

All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.

We use Mailerlite for email marketing. Mailerlite privacy policy is found here: https://www.mailerlite.com/privacy-policy.

We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.
Google AdSense & DoubleClick: https://policies.google.com/privacy
Facebook: https://www.facebook.com/about/privacy/

Paying Customers

For payment transactions, we use PayPal and Stripe. PayPal’s privacy policy can be found here: https://www.paypal.com/webapps/mpp/ua/privacy-full. Stripe’s privacy policy can be found here: https://stripe.com/us/privacy.

We use Freshbooks for sending subscription invoices, their privacy policy is found here: https://www.freshbooks.com/policies/privacy.

You’re also asked if you’d like to receive email updates and news. If you check this box, your information will be added to our Mailerlite list.

Web Services

All web servers and hosting are managed by Flywheel. Flywheel’s privacy policy can be found here: https://getflywheel.com/legal/privacy-policy/.

What Rights You Have Over Your Data

If you are a registered user or have left comments on our site you can request to see or download the data we have about you.

Typically for visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.

For registered users or paying customers, this will also include profile information and download/payment histories.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to [email protected]

How We Protect Your Data

The security and reliability of our service is our number one priority.

See wordpress.org/about/security for details on the security of the WordPress core itself.

Prevention is best when it comes to security, and as a first step, we follow all WordPress Code Standards in the plugins that we build and use.

All staff only have access to systems that are directly required to complete the functions of their job.

All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes.

What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Privacy Policy Changes

Although most changes are likely to be minor, Sweet Honeycode may change its Privacy Policy from time to time, and in Sweet Honeycode’s sole discretion.

Changelog

May 21, 2018 – Updated language of the policy to be more user-friendly, specifically outlining requirements in preparation for meeting the GDPR.